Privacy Policy

This Privacy Policy (hereinafter "the Policy") sets out the practices of p9992 (hereinafter "p9992", "we", "us" or "our") with respect to the collection, use, storage, disclosure and protection of personal data belonging to users (hereinafter "you", "your" or "the User") of the online gaming platform accessible at p9992.cam.

p9992 is an English-language online gaming information platform designed to serve Pakistani users and users in other eligible territories. We are committed to handling your personal data responsibly, proportionately and in accordance with applicable data protection principles. This Policy has been drafted in clear, plain English so that users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and the wider Pakistan can easily understand how their information is used.

By accessing or using the p9992 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. In the event of any conflict between this Policy and the Terms & Conditions with respect to data processing matters, this Policy shall prevail.

For the purposes of this Policy, the following terms carry the meanings set out below:

We collect personal data in the following circumstances and categories:

3.1 Registration Data

When you create a p9992 Account, we collect: full legal name, date of birth, residential address, email address and contact telephone number. This information is necessary to establish your Account and verify your eligibility to use the Platform.

3.2 KYC and Identity Verification Data

To comply with anti-money laundering and fraud prevention obligations, we collect copies of government-issued identity documents (e.g., CNIC for Pakistani residents), proof of address documents and, where applicable, payment method verification documents. This data is handled with heightened confidentiality and processed only by authorised personnel and approved third-party KYC providers.

3.3 Financial Transaction Data

We collect records of deposits and withdrawal requests made through your Account, including transaction amounts in PKR, timestamps, payment method references and transaction status. Sensitive payment credentials (e.g., full digital wallet PINs or bank login credentials) are never stored by p9992. Payment method names — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are recorded only as transaction metadata and do not imply that these providers endorse or support gambling.

3.4 Gameplay and Activity Data

We collect records of your gaming activity, including bet history, game sessions, outcomes, sports betting market selections, responsible gambling limit settings and bonus usage. This data is used to operate the platform, investigate disputes and fulfil regulatory obligations.

3.5 Technical and Device Data

We automatically collect IP address, browser type and version, operating system, device type, screen resolution, referring URL and session duration data when you access the Platform. This data is used for security monitoring, fraud detection and improving platform performance.

3.6 Communication Data

If you contact our support team via live chat or email, we retain records of those communications for quality assurance, training and complaints handling purposes.

p9992 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Where any profiling activity is conducted for responsible gambling monitoring purposes, it is subject to review by our compliance team.

p9992 processes your personal data on one or more of the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our obligations to you under the Terms & Conditions — for example, maintaining your Account, processing transactions and providing gaming services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) laws, KYC obligations and responsible gambling mandates.
• Legitimate Interest: Processing is necessary for the purposes of our legitimate interests, including fraud prevention, platform security, customer support quality assurance and analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where no other legal basis applies and where we are required by applicable law to obtain your consent before processing (for example, in relation to non-essential cookies), we will request your consent and provide a mechanism for you to withdraw it at any time.

p9992 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. We may, however, share your data with the following categories of recipients where strictly necessary:

• KYC and Identity Verification Providers: Third-party services that verify your identity documents and age as part of the registration and withdrawal process. These providers act as Data Processors under binding data processing agreements.
• Payment Processing Partners: Financial intermediaries involved in the processing of deposits and withdrawals. Only the minimum data necessary for transaction completion is shared. Payment providers — including but not limited to those familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — receive only the data required by the specific transaction. This does not imply endorsement or affiliation with gambling services.
• Fraud Prevention and AML Services: Specialised compliance providers that assist in detecting and preventing financial crime, account fraud and bonus abuse.
• Platform Infrastructure Providers: Hosting, content delivery and cloud service providers that store or process data on behalf of p9992 under contractual data protection obligations.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order or regulatory demand, p9992 will disclose personal data to the relevant authority. We will not make such disclosures beyond what is legally compelled.
• Professional Advisers: Lawyers, auditors and accountants who are bound by professional secrecy and confidentiality obligations, and who access data only as strictly necessary for their engagement.

p9992 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal, regulatory or contractual obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Where anonymised data is retained for statistical analysis, it no longer constitutes personal data under applicable data protection principles.

p9992 uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse usage patterns. The following categories of cookies are used:

p9992 does not place advertising, behavioural profiling or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the Platform. For detailed cookie management instructions, please refer to the help documentation of your specific browser (e.g., Chrome, Firefox, Safari, Samsung Internet).

p9992 implements technical and organisational security measures proportionate to the risk associated with processing your personal data. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the p9992 Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. p9992 staff cannot view your password in plain text.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Staff with access to Sensitive Data undergo enhanced background screening and training.
• Two-Factor Authentication: Account holders are encouraged to enable two-factor authentication (2FA) to protect their Account from unauthorised access.
• Intrusion Detection: The Platform is monitored for unusual access patterns, brute-force attempts and other indicators of compromise on an ongoing basis.
• Data Breach Procedures: p9992 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights, we will notify affected users without undue delay.

Despite our security measures, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying p9992 immediately if you suspect unauthorised access to your Account. Contact us at [email protected] (plain text — not a link).

Subject to applicable law and certain exceptions (such as where processing is necessary for legal compliance or fraud prevention), you hold the following rights in relation to your personal data held by p9992:

To exercise any of these rights, please contact our Data Protection contact via [email protected] (plain text — not a link). We will respond to verified requests within 30 calendar days. Identity verification may be required before processing any rights request.

The p9992 Platform is strictly intended for adults aged 18 or older, or the higher minimum age prescribed by the operator's license jurisdiction. We do not knowingly collect personal data from any individual under the applicable minimum age. Age verification is a mandatory component of the KYC process.

If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated Account will be closed. If you are a parent or guardian and believe that your child has registered an Account on p9992, please contact us immediately at [email protected] (plain text — not a link) so that we can take prompt corrective action.

As an online platform serving a global user base including Pakistani users, p9992 may transfer personal data to third-party service providers located in jurisdictions outside Pakistan. Where such transfers occur, p9992 ensures that appropriate safeguards are in place, which may include:

• Binding contractual clauses (data processing agreements) with Data Processors that impose data protection obligations equivalent to applicable standards.
• Transfers to jurisdictions that provide an adequate level of data protection as determined by the relevant supervisory authority.
• Other lawful transfer mechanisms as may be applicable under the data protection framework governing p9992's operations.

p9992 does not transfer data to jurisdictions where adequate protection cannot be ensured, and does not use processors that have demonstrated non-compliance with applicable data protection standards.

p9992 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made to this Policy — for example, a change in the categories of data collected or a new category of third-party recipient — we will notify registered Users by posting a prominent notice on the Platform and, where reasonably practicable, by email to the address on file.

The effective date at the top of this page will be updated to reflect the date of the most recent revision. We recommend that you review this Policy periodically to remain informed of how p9992 handles your personal data. Your continued use of the Platform following the posting of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, please contact the p9992 data protection team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the platform interface. Recommended for general queries and account-related questions.
• Email (plain text — not a link): [email protected]

Formal data subject rights requests should be submitted by email with sufficient information to verify your identity and specify the nature of your request. We will acknowledge receipt within 5 business days and respond in full within 30 calendar days.

For issues relating to your Account terms, please refer to our Terms & Conditions. For responsible gambling assistance, please visit our Responsible Gambling page.